Privacy policy

This Privacy Policy explains how FireStone Living (“we”, “us”, “our”), operated by Martin Roche, 47 rue Vivienne, 75002 Paris, France, collects, uses and shares your personal information when you visit or make a purchase on our online store (the “Site”).

1. Information We Collect

• Information you provide: name, email address, phone number, shipping and billing address, order details, and any messages you send us.
• Payment information: processed securely by our payment providers (such as Shopify Payments and PayPal). We do not store your full card number.
• Device and browsing information: IP address, browser type, pages viewed and how you interact with the site, collected through cookies and similar technologies.

2. How We Use Your Information

• To process and deliver your orders, including payment, shipping and tracking;
• To communicate with you about your order and respond to your questions;
• To handle returns, refunds and customer service requests;
• To prevent fraud and keep our site secure;
• To improve our site and products;
• With your consent where required, to send you marketing emails. You can unsubscribe at any time using the link in each email.

3. How We Share Your Information

We do not sell your personal information for money. We share it only with service providers that help us run our business, such as:

• Shopify, which hosts our online store;
• payment processors;
• shipping carriers and order-tracking services;
• analytics and advertising partners (such as Google), to understand site usage and show relevant ads.

We may also disclose information when required by law or to protect our rights.

4. Cookies

We use cookies to keep your cart, remember your preferences, understand how our site is used and measure our advertising. You can control cookies through your browser settings and our cookie banner. Blocking some cookies may affect how the site works.

5. Your Privacy Rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to receive a copy of it, and to opt out of the “sale” or “sharing” of personal information or targeted advertising. To opt out, visit our Your Privacy Choices page. To exercise any other right, email us at support@firestoneliving.com. We will not discriminate against you for exercising your rights.

6. Data Retention

We keep order information for as long as needed to fulfill your order and to meet our legal, tax and accounting obligations, then delete or anonymize it.

7. Security

We use reasonable technical and organizational measures to protect your information, including encrypted (SSL) connections at checkout. No method of transmission over the internet is 100% secure.

8. International Transfers

Our business is based in France and our service providers may process data in the United States, Canada, the European Union and other countries. When we transfer your information, we rely on appropriate safeguards.

9. Children

Our site is not intended for children under 13, and we do not knowingly collect their personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available on this page.

11. Contact Us

For questions about this policy or your personal information, contact us at support@firestoneliving.com, by phone at +1 862-308-2140, or by mail at FireStone Living, 47 rue Vivienne, 75002 Paris, France.