At FireStone Living, we want your new fireplace to arrive safely and on time. This page explains where we ship, how long delivery takes and what to do when your order arrives.

Free Shipping

Shipping is free on every order, with no minimum purchase. Free standard shipping applies to all delivery addresses within our shipping area listed below. Every shipment is fully tracked.

Where We Ship

We ship to residential and business addresses in the contiguous 48 United States and Washington, D.C.

We currently do not ship to:

• Alaska and Hawaii
• Puerto Rico, Guam, the U.S. Virgin Islands and other U.S. territories
• P.O. Boxes
• APO, FPO and DPO (military) addresses
• Addresses outside the United States

Because our fireplaces are large and heavy, they must be delivered to a physical street address. Orders placed with a P.O. Box, military address or an address outside our shipping area will be cancelled and fully refunded to the original payment method.

Processing and Delivery Times

• Order processing (handling time): 1–2 business days (Monday to Friday, excluding U.S. federal holidays).
• Order cut-off time: 9:00 AM Eastern Time (ET), Monday to Friday. Orders placed after the cut-off, on weekends or on federal holidays are processed the next business day.
• Transit time: 6–8 business days after shipment.
• Total estimated delivery time: 7–10 business days from the date of your order.

Delivery may take longer during peak shopping seasons and holidays, or because of severe weather, carrier delays or other events beyond our control. If your order is delayed, we will keep you informed by email.

Carriers and Order Tracking

The carrier is selected based on your location and the size and weight of your items. Larger items such as mantel fireplaces and TV stands may be delivered by a freight carrier.

You will receive an order confirmation email as soon as you place your order, then a shipping confirmation email with your tracking number once your order has shipped.

Taxes

Any applicable taxes are calculated and shown at checkout, based on your shipping address, before you complete your order. There are no hidden fees.

Changing Your Shipping Address

Please double-check your shipping address at checkout and make sure it is within our shipping area.

• Before your order ships: contact us as soon as possible at support@firestoneliving.com and we will update your address or order details.
• After your order ships: we can no longer change the address. You may contact the carrier directly using your tracking number.

Inspecting Your Order on Delivery

Please inspect your package carefully when it arrives, and before signing for it if it is delivered by a freight carrier. Check that:

• You have received the correct product(s).
• The packaging shows no significant damage (such as crushed corners, punctures or broken glass sounds).

If the item is wrong or the package is visibly damaged, note the damage on the delivery receipt or refuse the delivery, take photos, and contact us as soon as possible (ideally within 48 hours) at support@firestoneliving.com with the photos attached. We will arrange a replacement or a refund, as described in our Refund Policy.

Contact Us

Questions about shipping or your delivery? Our team is here to help, Monday to Friday, 9 AM–6 PM ET.

• Email: support@firestoneliving.com
• Phone: +1 862-308-2140